FAQs

TezzStore.com is your one-stop online shop for a wide range of products, including groceries, food items, meat, sweets, and more. We aim to provide high-quality products at competitive prices with the convenience of online shopping.

To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. You can also place orders via WhatsApp or by calling us directly.

We accept various payment methods, including FPS, Bank Transfer, Pay me, WeChat Pay, Cash on Delivery (COD), and Octopus Pay.

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our website under the ‘Track Order’ section.

We offer a 7-day return policy. You can return it within 7 days of delivery. Please note that once the product packaging is opened, we cannot accept returns.

Currently, we only ship within Hong Kong. We are working on expanding our shipping options to include international destinations soon.

You can reach our customer support team via email at tezzstorehk@outlook.com, through our contact form on the website, or by calling our customer service hotline on 2947 4500.

Yes, we regularly offer discounts and promotions. Follow us on social media to stay updated on the latest deals and offers.

Creating an account is easy! Click on the ‘Sign Up’ button at the top right corner of our homepage, fill in the required details, and you’re all set.

If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request.